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Frequently Asked Questions

How does the keto smart skimmer work?

The Keto smart skimmer replaces an existing cover plate with a smart device. It does not float or add complication to your pool. The device is built with leading edge technology and sensors which monitor your pool chemistry. Due to the skimmer being in a fixed position, it also allows the device to measure your pool water level and detect if your pump is running, water is low or if your skimmer basket needs to be, or has been cleaned.

What chemicals does the device measure?

The keto smart skimmer measures sanitizer and pH levels in your water. Sanitizer is measured through an ORP sensor, which is an advanced method to measure chlorine performance.

The Association of Pool and Spa Professionals (APSP) recommends an ORP level of 650 or higher. Therefore, as your ORP level changes with water contamination, our smart skimmer will monitor and recommend for sanitizer (chlorine) to be added, or modifications to pH, if necessary. It will work with salt water pools.

Will it fit my skimmer?

The keto smart skimmer is designed to fit over 90% of pools with the three (3) included adapter collars. Square skimmer cover adapters are not included with our smart skimmer at this time. Please contact info@keto-ai.com for more information on a square adapter collar.

The water level sensor range is approximately 2.75” to 7.75” depth from top of deck. The pH, ORP and temperature sensors are 7.75” depth from top of pool deck. If you have questions regarding the adaptability of your skimmer with our device, please send an email to info@keto-ai.com

Is there a discount for bulk orders?

Keto offers discount pricing on subscription services when purchasing more than one device. Please contact info@keto-ai.com for more information.

Do we ship internationally?

Keto does not ship internationally at this time, however we do intend to ship internationally in the future. If you have questions regarding an international order please contact info@keto-ai.com for more information.

Can I share my Keto account with my pool service provider?

Through a subscription you can share your device with 3rd parties.

Do I need WiFi in my pool?

Yes. The keto smart skimmer is a plug and play device that connects directly to WiFi. It is recommended that you determine WiFi strength at the pool skimmer cover location prior to purchase. Several WiFi extending devices are available on the market to increase WiFi strength to keep your device connected. Our smart skimmer is also configured with Bluetooth for direct communication with your phone when in range.

Do you provide chemicals? Can Plainck inject chemicals?

Keto does not currently offer chemical subscription services or automated chemical injection. Our device is configured to monitor and provide recommendations for chemicals required to balance your water.

Can I place chlorine tabs in my skimmer basket?

You should not place chlorine tablets (also called chlorine pucks) into your skimmer basket. Once your pump turns off, the tablets keep dissolving in your skimmer, forming highly acidic water. Once the pump is turned back on, this same acidic water goes straight into the filter which compromises the internal parts of your filter – cartridges, o-rings, and gaskets – forcing you to replace them earlier than normally necessary. Plainck will measure and tolerate the highly acidic water, however the lifespan of the sensors will be affected. An inline chlorine feeder is the most appropriate way to dispense chlorine in conventional pools. Alternatively, utilize floating chlorine dispensers in your pool to better distribute the chlorine sanitizer.